Privacy Policy

Sutra — Centre for Policy, Systems and Social Development is an independent, non-partisan policy think-and-do tank based in Jaipur, Rajasthan, India. Our address is: E-162, Mangalam Angan Prime, Mahapura, Jaipur, Rajasthan — 302026.

For any privacy-related queries, please contact us at secreatariat.sutra@gmail.com or call us at +91 78277 47031.

We may collect the following types of information:

• Contact information: When you submit a query, contact form, volunteer application, or donation inquiry — we collect your name, email address, phone number, and any message you provide.
• Newsletter subscription: If you subscribe to our newsletter, we collect your email address.
• Usage data: We may collect information about how you use our website, including pages visited, time spent, and browser type. This is collected in aggregate and not linked to individuals.
• Chatbot interactions: Conversations with our AI assistant "Bhavya" are processed to generate responses. We do not permanently store the content of individual chat conversations on our servers.

We do not collect sensitive personal data (such as Aadhaar numbers, financial account details, or health information) through this website.

We use the information we collect to:

• Respond to your queries and provide the information or services you have requested;
• Send you updates, newsletters, and information about our programmes and events (only if you have opted in);
• Process volunteer applications and coordinate with prospective volunteers;
• Improve our website and services based on aggregate usage data;
• Comply with legal obligations.

We do not use your information for automated decision-making or profiling.

We process your information on the following lawful bases:

• Consent: Where you have expressly provided your information (e.g. contact forms, newsletter sign-up).
• Legitimate interest: Where processing is necessary to carry out our mission as a public-interest policy organisation.
• Legal obligation: Where required to comply with applicable Indian law.

We do not sell, rent, or trade your personal information to any third party.

We may share information with:

• Technology service providers: Hosting, email, and website analytics providers who process data on our behalf under appropriate confidentiality agreements.
• AI service providers: Bhavya uses Google Gemini AI (via Replit's managed infrastructure) to process your queries. Interactions are subject to Google's data processing terms. We do not store individual conversations.
• Legal authorities: Where required to do so by law, court order, or government directive.

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information, subject to applicable legal obligations;
• Withdraw consent for communications at any time by writing to us or clicking the unsubscribe link in any email we send;
• Lodge a complaint with the appropriate data protection authority.

To exercise any of these rights, please contact us at secreatariat.sutra@gmail.com.

Our website may use cookies or similar technologies to enhance your experience. These are used for session management and aggregate usage analytics. You may disable cookies in your browser settings; however, some features of the website may not function correctly as a result.

We do not use tracking technologies for advertising purposes.

For any questions, concerns, or requests related to this Privacy Policy, please reach out to us: